Everything you need to know

For weddings and large events, we recommend booking at least 3–6 months in advance. For corporate events, 2–4 weeks is usually sufficient. For delivery and pick-up orders, we require a minimum of 48 hours notice. Same-day orders are available for an additional fee, subject to availability.

For event catering (weddings, corporate, buffets), we require a 25% non-refundable deposit to secure your date. The balance is due 4 weeks before your event. For delivery and pick-up orders, full payment is required upfront — no payment on delivery. We accept card, bank transfer and online payment.

Our quotes are valid for 2 weeks from the date issued. After this, prices and availability may change. If you need more time, just let us know and we'll do our best to accommodate.

For event catering (weddings, buffets, corporate events), VAT at 20% is added to the final invoice. For delivery and pick-up orders, all prices shown are inclusive of VAT — no surprises.

For events: cancellations made more than 30 days before forfeit the 25% deposit. Cancellations within 30 days may incur further charges depending on preparation stage. For delivery orders: full refund for cancellations 72+ hours in advance. Within 72 hours, a 50% charge applies.

Absolutely. We offer vegetarian, vegan, halal, gluten-free and other dietary options across our menus. Please specify requirements when enquiring and we'll build your menu accordingly. Note that all food is prepared in a kitchen that handles egg, shellfish, fish, gluten, nuts, soya, dairy and seeds — cross-contamination cannot be entirely ruled out.

Yes — if there's something you'd love that isn't listed, tell us and we'll do our best to accommodate. Use the special requests field in the menu builder, or get in touch directly to discuss.

For events, changes can be made up to 10 days before the event — some changes may be subject to availability and additional costs. For delivery orders, changes can be made up to 36 hours before the scheduled delivery or pick-up time.

Yes, we offer taste testing for event bookings so you can sample and refine your menu before the big day. Get in touch to arrange this.

All event packages include equipment and servewear, a canapé reception, waitstaff (8 hours), kitchen staff, plates and cutlery, a personalised menu consultation, and travel within London and the surrounding area. VAT at 20% is added to the final invoice.

Yes. Waitstaff are included in all event packages at £18/hr per person. A minimum of 2 staff and 4 hours applies. For canapé receptions, a 12.5% service charge is applied to food and staffing costs combined.

Yes. We regularly cater for events in Surrey, Kent and further afield. Travel, logistics and accommodation (if required) are included in your quote. Contact us with your venue details and we'll put together a proposal.

Our team will assess the venue kitchen before your event. If additional equipment is required, we'll let you know what's needed — the cost of any hired equipment is the client's responsibility. We'll work with you to find the best solution.

We deliver across Greater London. Delivery charges vary based on distance from our kitchen in SE15. If your delivery address is within the congestion charge zone, that cost will be added to your invoice. Collection is always free from Galatea Square, SE15 3PL.

All food is packaged in eco-friendly, disposable containers. For orders over £500, hot food is placed in insulated boxes at no extra charge. For orders under £500, insulated boxes are available for £20 per box.

Any leftovers from events remain the property of the client and can be packaged and left at the venue. For delivery orders, once food has been collected or delivered, it is the client's responsibility to store and handle it safely. We recommend consuming or refrigerating as soon as possible.

Yes. All of our food is halal certified. We take pride in providing high-quality halal meals across all our services.

Yes. The Quirky Oven holds full public liability insurance and food hygiene certification (5-star rating). We can provide RAMS documentation and insurance certificates for corporate and venue bookings on request.

Yes, we cater for both indoor and outdoor events, depending on the location and facilities available. Let us know your venue details when enquiring and we'll plan accordingly.

Yes, all necessary tableware and utensils are provided as part of our event service. You are also welcome to provide your own. For delivery orders, serving equipment rental is available for an additional fee — rented equipment must be returned within 48 hours.